Refund Policy
RETURN POLICY
If you are looking to make a return:
We remain firm on our return policy with all of our customers.
- Shipping will not be refunded on any returned items and return shipping costs are the responsibility of the customer.
- We do not need to be notified of any return(s) prior to sending them to us. (See instructions below regarding damages/defects)
- We DO NOT offer exchanges. Due to high order volume & the high risk of sellouts, we are not able to process exchanges.
- We DO NOT offer refunds. A UM credit will be issued within 5 business days of the return arriving at the warehouse for the purchase price of all eligible returned merchandise.
- All returns from the Uncover Me website are issued as a credit for future purchases. You will be notified via email that your gift code has been issued, along with instructions on how to redeem it.
- All swimsuit sales are final and are considered non-returnable. No exceptions.
- Clearance and accessory sales are final and are considered non-returnable. No exceptions.
Returns must:
- Be postmarked within 15 (fifteen) days of the ORDER DATE. (Exception: Pre-Orders must be postmarked within 15 days of SHIP DATE.)
- Be received in original, unused condition with original product packaging and original tags attached.
- If an item has stains, smell of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return, and you will be responsible for the re-shipping fee.
- Include original invoice or a copy of the order confirmation emailed to you. Please indicate the reason for returning.
ANY ITEMS REJECTED FOR RETURN WILL REQUIRE A RE-SHIPPING FEE. IF WE DO NOT RECEIVE THE RE-SHIPPING FEE WITHIN 7 DAYS, WE WILL DONATE YOUR ITEM.
Please mail returns to:
Uncover Me
ATTN: RETURNS DEPT
5630 34th Ave S Ste 110
Fargo, ND 58104
DAMAGED OR DEFECTIVE MERCHANDISE:
Please inspect your order immediately upon receipt. DO NOT return before contacting us.
If you believe you have received damaged or defective merchandise, you MUST contact us within 2 days of receipt. No Exceptions.
If we do not receive notification within 2 days, the return will be rejected and no store gift card or refund will be issued.
Process to report damage/defect:
- Use your smartphone to take pictures of the damaged/defective area and email the images to support@shopuncoverme.com, including the tag in the image showing it is still attached to the item.
- Indicate “Damaged” or “Defective” in the subject line.
- Include the first and last name on your Uncover Me account, order#, and product code or name of the item.
You will receive a response from our customer support team within 24 business hours (Monday through Friday - Business Hours Only).
ALL OTHER RETURN GUIDELINES STILL APPLY.
Thank you again for your business!
Your Uncover Me Team